Corporate Profile

Incorporated in 2002, VPI International Sdn Bhd (VPI) is a company registered with the Ministry of Finance (Ref: 357-02029625) as a Bumiputra company (Ministry of Finance Certificate Number BP 079963) with the business categories code 210101, 210102, 210103, 210104, 210105, 210106, 220501, 220503, 221108, 220102 & 220209) under certificate numbers 166851 and TB 0171827.

VPI's business encompasses all forms of business process outsourcing (BPO) services in the area of data and document processing, including print-to-post, digital, archival and electronic/virtual statement presentment. Today, VPI is a team of more than 1,500 strong with clients from various industries including Government Ministry's and Agencies, Banking and Finance, Insurance, Investment/Asset Management, Telecommunication, Media and Entertainment. Our clients include highly reputed entities such as Lembaga Hasil Dalam Negeri, Employees Provident Fund, Ministry of Finance, Takaful Nasional, Takaful Ikhlas, Takaful Malaysia, Tahan Insurance, Mayban Fortis, Bank Simpanan Nasional just to name a few.

VPI has carved out a niche in the BPO service arena developing a full spectrum of BPO services that is rendered via two strategic models:-

Outsourcing

where BPO services are conducted and completed at the various VPI sites in the Klang Valley.

Insourcing

where the BPO services are conducted and completed at client's workplace.

At VPI, we employ a fully integrated system that is operated by qualified, committed professional and multi-disciplinary team of managers, supervisors and ground personnel. Being hardware and software independent, we are able to pool together the best in technology and practices that is available, current and up-to-date to provide a "best value" proposition to our clients and prospects alike.

In our quest for continued high quality and value add service to our clients, we are constantly re-inventing ourselves ensuring that we keep up to date with technology and the tools of our trade, formulating new and more efficient and effective business models and best practices service offering to our clients and the market place. In addition to keeping up with technology and embracing the latest business practices, we have also aligned ourselves in partnership with industry leaders such as DELL, EMC 2, Fuji Xerox, Hewlett Packard and Microsoft to ensure our service offering to clients is supported by the best in the business by way of software, hardware, expertise and relevant equipment.

Our goal is to provide a satisfying outsourcing experience to our clients, one where our clients are assured of quality, timeliness of delivery and safety/security of the confidential information that is shared with us. We have invested considerably in security to ensure the protection of information. Our security features extend beyond the tools and equipment such as card access systems, CCTV surveillance to physical armed guards, internal staff screening process, non-disclosure agreements through to obtaining relevant approvals such as from Bank Negara Malaysia for the financial institutions sector.

Current Operations

Data Processing

Data Processing

A good database is extremely important in the execution of a customer communication project. VPI cleans, standardises, formats and applies business decision rules against a customer's databases to fulfil the requirements of the customer's communication project. VPI's data processing services include:

  • a strong team of IT professionals who facilitate all BPO work for data conversion, merging, mining and reporting purposes
  • this includes data processing requirements that not are currently met by legacy systems, including combined statements, specialised and targeted messages and multi-channel delivery
  • capable of reading many storage media and data formats
  • dedicated leased line can be set-up to handle delivery of data from client to our production centre with a minimum of 128bit encryption
Document Processing

Document Processing

  • one of the biggest array of continuous form and cut sheet printers in Malaysia that is capable of handling most jobs with a capacity in excess of100 million impressions a month
  • ability to process both envelope and single page self-mailers
  • employing a combination of intelligent high speed inserting machines and pressure sealing machines in production
  • the system has the necessary audit processes in place to confirm mail pieces processed and include a process for "reprints" in the event that mail or statement pieces are damage
  • returned mail management is also offered
Imaging and data capture

Imaging and data capture

  • largest imaging capacity in Malaysia
  • processing capacity of over 8 million pages a month
  • image and convert forms (handwritten, typed and printed web forms) into an electronic form that will be used for intelligent data capture (includes hand writing, barcodes (1D & 2D))
  • includes proofing and verification stages, resulting in a high level of accuracy in the data capture and conversion process
  • forms redesign to make them "machine-able", where necessary including, reviewing table/grid lines, "drop-out" colour/shades, constrained fields and gaps and clearances around tick/check boxes
  • captured images can be archived into a document management system with the appropriate indexing information
Electronic and physical distribution

Electronic and physical distribution

  • all data and documents generated under other services are processed for delivery using both electronic (web, email, SMS, fax) and physical (post and courier) channels
  • all channels are monitored for status reporting on deliveries, including return mail, undelivered electronic messages
  • management/resolution for all undeliverable data and documents based on approach agreed with the customer
  • electronic delivery for confirmation of receipt of forms/documents etc.
Archival and retrieval

Archival and retrieval

  • operate a hosted service
  • searching capability of archived documents available
  • viewing archived documents and properties
  • single screen viewing of multiple documents
  • saving and e-mailing archived documents
  • adding and viewing notes to documents
  • published application programming interface to enable integration with virtually any third party application
  • customised functionality by user type and administrator settings – segregation of duties
Records Management

Records Management

  • Secure purpose built facility with over 870,000 A3 size carton storage space available
  • All boxes/cartons are bar-coded and system managed
  • RFID tagging is done, wherever needed
  • Access to documents on overnight and same day basis
  • Boxes stored by image index fields for easy on-location search and retrieval
  • Destruction services either planned or ad-hoc provided
  • Classification of in-active and active boxes
PC and Information Lifecycle Management

PC and Information Lifecycle Management

  • Flexible procurement arrangement of PC's, computers and related equipment
  • 3-year technology refresh program, 24-Hour helpdesk operation and support services
  • Technical on-site training, IMAC (Install, Move, Add & Change) and hardware break/fix services
  • Desktop Management Services including asset management, asset tracking, security and control, on-site/on-line patch management, data centre managed services and infrastructure, software use analysis, equipment insurance and end-of-life reporting
  • Information lifecycle management including storage optimisation, business continuity, compliance, consolidation, mainframe management, back-up, recovery and archival services

Current Operating Capability & Capacity

Current Operating Capability & Capacity

Remarks

  • Able to handle in excess of 10 million accounts per month/14 million documents per month
  • Scanning over 8 million impressions per month
  • Printing approximately 100 million pages per month
  • Over 870,000 A3 size carton storage space available for rental
  • 4 Production Centre's in Klang Valley
  • Approx. over 2,000 production personnel at production centre's and client premises

Profil Syarikat

Diperbadankan dalam tahun 2002, VPI International Sdn Bhd (VPI) adalah sebuah syarikat Bumiputra (Sijil Kementerian Kewangan Bernombor BP 079963) yang berdaftar dengan Kementerian Kewangan (Ruj: 357-02029625) dibawah katagori Kod 210101, 210102, 210103, 210104, 210105, 210106, 220501, 220503, 221108, 220102 & 220209 (No Sijil 166851 and TB 0171827).

Perniagaan VPI merangkumi semua bentuk perkhidmatan proses perniagaan sumber luaran didalam bidang pemprosesan data dan dokumen termasuk mencetak dan mengepos, digital, arkib dan elektronik/maya. VPI mempunyai lebih daripada 1,800 kakitangan dan pelanggan-pelanggan dari pelbagai industri termasuk Kementerian dan Agensi Kerajaan, Perbankan dan Kewangan, Insuran, Pengurusan Pelaburan/Aset, Telekomunikasi, Media dan Hiburan. Pelanggan-pelanggan kami juga daripada entiti yang bereputasi tinggi seperti Lembaga Hasil Dalam Negeri, Kumpulan Simpanan Pekerja, Kementerian Kewangan, Etiqa, Takaful Ikhlas, Takaful Malaysia, Tahan Insurance, Mayban Fortis, Bank Simpanan Nasional, Sime Darby dan berbagai lagi.

Kami telah menyediakan dua model perkhidmatan sumber luaran :

Sumber Luaran

Perkhidmatan kami dilaksanakan di pejabat VPI

Sumber Dalaman

Perkhidmatan kami dilaksanakan di tempat pelanggan

Di VPI, kami mempunyai pasukan pengurus, penyelia dan kakitangan yang berkelayakan, komited, profesional dan dari pelbagai bidang kemahiran. Kami juga menggunakan teknologi dan cara kerja yang terkini yang dapat memberikan cadangan penyelesaian terbaik kepada pelanggan-pelanggan kami.

Bagi mencapai kualiti perkhidmatan yang tinggi dan berterusan serta mempunyai tambah nilai, kami memastikan bahawa teknologi dan alat perdagangan kami adalah yang terkini. Kami juga merangka model perniagaan yang cekap dan berkesan serta latihan perkhidmatan terbaik untuk pelanggan-pelanggan dan juga pasaran. Disamping itu kami bersekutu dalam perkongsian dengan pemimpin-pemimpin industri seperti DELL, EMC 2, Fuji Xerox, Hewlett Packard dan Microsoft bagi memastikan perkhidmatan yang kami tawarkan kepada pelanggan-pelanggan disokong oleh yang terbaik dalam perniagaan melalui perisian, perkakasan, kepakaran dan peralatan yang berkaitan.

Matlamat kami adalah untuk memberi perkhidmatan sumber luaran yang memuaskan kepada pelanggan-pelanggan kami, dimana kualiti, tempoh siap kerja dan keselamatan maklumat sulit adalah terjamin. Kami telah melabur dalam system kawalan keselamatan untuk memastikan maklumat-maklumat pelanggang dilindungi. Ciri-ciri keselamatan kami berbentuk sistem capaian kad, pemantauan CCTV, kawalan keselamatan bersenjata, proses saringan kakitangan, surat akuan tidak mendedahkan maklumat dan kelulusan daripada Bank Negara Malaysia bagi institusi kewangan.

Operasi Semasa

Pemprosesan Data

Pemprosesan Data

Sebuah pengkalan data yang bagus adalah penting bagi melaksanakan projek komunikasi pelanggan. Perkhidmatan pemprosesan data VPI merangkumi:

  • Pasukan IT yang profesional bagi memudahkan semua kerja penukaran dan pengabungan data serta pengeluaran lapuran
  • ini termasuk keperluan pemprosesan data yang tidak diperolehi melalui sistem legasi, seperti penyata gabungan, mesej yang khusus dan penghantaran melalui pelbagai saluran
  • kemampuan membaca pelbagai media simpanan dan format data
  • talian pajakan yang khusus untuk menguruskan penghantaran data daripada pelanggan ke pusat pengeluaran kami dengan penyulitan minima 128bit
Pemprosesan Dokumen

Pemprosesan Dokumen

  • mampu mengendalikan kerja-kerja percetakan yang melebihi 100 juta mukasurat sebulan
  • kemampuan memproses dokumen kedalam sampul surat (insertions) dan suratan "pressure seal" atau "single page self-mailers"
  • mempunyai gabungan mesin pemasukan (inserting) yang laju dan mesin tekanan menampal (pressure seal)
  • sistem mempunyai proses mengaudit bagi mengesahkan jumlah dokumen yang diproses termasuk boleh mencetak semula sekiranya terdapat dokumen yang rosak
  • menyediakan pengurusan mel dikembalikan
Mengimej dan Penangkapan Data

Mengimej dan Penangkapan Data

  • kemampuan mengimbas dokumen terbesar di Malaysia
  • kemampuan memproses lebih daripada 80 juta mukasurat sebulan
  • mengimej dan menukar borang-borang (tulisan tangan, ditaip dan dicetak) kedalam media elektronik . Penangkapan data (tulisan tangan, kod bar (1D & 2D))
  • termasuk proses pemprufan dan penentusahan membolehkan tahap ketepatan yang tinggi dalam proses penangkapan dan penukaran data dicapai
  • reka semula borang-borang jika perlu termasuk kajian semula garisan jadual/grid, warna/lorek, laman data terhad ("constrained fields") dan ruang/had keliling kotak-kotak tanda ("gaps and clearances around tick/check boxes")
Pengedaran Elektronik dan fizikal

Pengedaran Elektronik dan fizikal

  • semua data dan dokumen yang dijana dibawah perkhidmatan-perkhidmatan yang lain diproses untuk pengedaran menggunakan elektronik (jaringan, email, SMS, fax) dan fizikal (pos dan kurier)
  • semua saluran diawasi untuk status lapuran penghantaran, termasuk surat dikembalikan, mesej elektronik yang gagal dihantar
  • pengurusan/penyelesaian semua data dan dokumen yang tidak dihantar bergantung kepada perbincangan dengan pelanggan
  • penghantaran secara elektronik bagi pengesahan penerimaan borang/dokumen
Arkib dan Dapatan Semula

Arkib dan Dapatan Semula

  • mengendali perkhidmatan hos imej Dokumen elektronik
  • mempunyai keupayaan mencari dokumen arkib
  • melihat dokumen dan sifat arkib
  • skrin tunggal bagi melihat beberapa dokumen
  • meyimpan dan email dokumen arkib
  • menambah dan melihat nota pada dokumen
  • menerbit atur cara aplikasi antara muka bagi membolehkan persepaduan dengan mana-mana aplikasi pihak ketiga
  • perisian berkebolehan untuk melaksanan fungsi-fungsi khas berdasarkan kuasa pengguna ("customised functionality by user type and administrator settings – segregation of duties")
Pengurusan Rekod

Pengurusan Rekod

  • Bangunan yang dibina khas dengan ruang simpanan bagi lebih 870,000 kotak bersaiz A3
  • Semua kotak ditampal kod bar dan diurus oleh sistem
  • RFID akan digunakan sekiranya diperlukan
  • Dokumen boleh diperolehi pada hari yang sama atau keesokan hari
  • Kotak-kotak disimpan menggunakan medan indeks imej bagi memudahkan pencarian lokasi dan dapatan semula
  • Perkhidmatan pelupusan disediakan

Keupayaan & Kemampuan Operasi

Keupayaan & Kemampuan Operasi
  • Mampu mengurus melebihi 10 juta akaun sebulan/14 juta dokumen sebulan
  • Mengimbas melebihi 8 juta mukasurat sebulan
  • Mencetak lebih kurang 100 juta mukasurat sebulan
  • Menggendali sehingga 40,000 permohonan kad kredit dan perbagai jenis dokumen sebulan bagi kerja kemasukan data
  • Mempunyai ruang simpanan untuk disewa bagi lebih 870,000 kotak bersaiz A3
  • 4 Pusat Perkhidmatan di Lembah Klang
  • Melebihi 1,500 orang kakitangan di pusat perkhidmatan dan di tempat pelanggan