Requirements

What do I need for Broadband?
Before subscribing to Streamyx, you should:

• Be within 5km of the supporting Streamyx TM exchange
• Have a direct copper connection through a Telekom Malaysia fixed line that must link to the TM exchange where the DSL is available

Please note:

• Ezeephone, ISDN, hunting lines and the CDMA service do not support Streamyx
• Telephone lines with fiber connections are supported at limited areas only

If you're unsure about any of this, please don't worry! We will check that all requirements are fulfilled before we're able to provide Streamyx service to you.
Below are some basic arrangements of the setups available.

Broadband ADLS

Customer Broadband ADSL Configuration Connection at customer's premise is as below:

• Telephone Socket to POTS splitter - RJ11
• POTS Splitter to Telephone set - RJ11
• POTS Splitter to RTU - RJ11
• RTUto Hub/Customer PC - RJ45

You may also want to check the equipment requirements for installing Streamyx Click here to the list of Streamyx certified DSL modems.

Broadband Wireless (selected areas only)

Customer Broadband Wireless Configuration Connection at customer's premise is as below:

• adio unit (CPE) to Hub\Customer PC RJ45

You may also want to check the equipment requirements for installing Streamyx Click here to the list of Streamyx certified DSL modems.

Terms & Conditions

Download these Terms & Conditions

Streamyx Combo

Streamyx

Business Broadband

GradPack

Subscribe to Streamyx GradPack and get a FREE WiFi modem for you to surf online with your housemates anytime, at the comfort of your home.

You'll also get a FREE TM WiFi ID so you can work on your projects with your friends either at restaurants, shopping malls or any of the over 22,000 TM WiFi locations nationwide.

Terms & Conditions:

• This package is valid for COLLEGE/UNIVERSITY STUDENTS and applicable for NEW applications only.
• Speed of service is on 'best effort' basis.
• Service is subject to availability.
• FREE TM WiFI ID is applicable as long as customers are still subscribed to this package.
• Streamyx / iTalk Phone / TM Homeline / Home Prepaid Terms & Conditions apply.
• For Streamyx application with new TM Homeline subscription:
  • Deposit : RM75
  • Connection Fee: Rm50 (waived)
  • Stamp Duty: RM10
  • Internal Wiring: RM30 - RM50 (payable immediate to the installer)
  • For first 5 metres: RM50
  • Subsequent charge for every 1 metre: RM5/metre

OKU Packages

Streamyx package options for the disabled (OKU)
We strive to provide broadband for one and all, including disabled customers. These OKU packages are only for disabled citizens who're registered under the Social Welfare Department, in the Ministry of Women, Family and Community Development.

Package	Download speed	Upload speed	Monthly price
Streamyx 512kbps	512kbps	256kbps	RM45
Streamyx 1.0Mbps	1.0Mbps	384kbps	RM66
Streamyx 2.0Mbps	2.0Mbps	384kbps	RM99
Streamyx 4.0Mbps	4.0Mbps	512kbps	RM128

Activation (RM75) and installation (RM88) fees are waived for all OKU packages.
All packages feature a dynamic IP and are inclusive of a modem and 1 email account.

Please note:

• Registration is available at TMpoint outlets only.
• Applicants must present their OKU ID card issued by the Social Welfare Department, Ministry of Women, Family and Community Development. Should you send a representative to register on your behalf, please also submit a copy of the OKU ID card.
• The first bill will include one month's subscription fee from the date your service is activated, and an advance charge of the second month's subscription fee.
• Refer below for more detailed information regarding our OKU packages.

OKU Package Details

• i. Streamyx is applicable for personal application only.
• ii. Minimum subscription period is 12 months.
• iii. Service is subject to availability and technical testing.
• iv. Speed of service is on best effort basis.
• v. Customer is NOT ALLOWED to change the telephone number (connecting to Streamyx) before installation of service.
• vi. Customer is responsible for internal wiring, NIC card and networking.
• vii. Streamyx In-A-Box and online registration is not applicable for this package.
• viii. For Streamyx 2.0Mbps and 4.0Mbps package:
  a. Service is available in selected areas only. List of the areas is available here.
  b. Service is subject to availability and technical testing during installation.
  c. For existing customers who want to upgrade to these packages, new modem will be provided. Service interruption will occur for a maximum period of 2 working days.
  d. For existing customers who want to upgrade to these packages and fail to get the service upon service verification during installation, their application will be reverted to existing package.
• ix. All Internet charges will be included in one single bill 'Bil Telefon & Multimedia' (inclusive of telephone charges, Streamyx charges & others).
• x. For account activated on every 29th, 30th or 31st, the current charges for the month will be pro-rated.
• xi. If customer terminates Streamyx before the end of the minimum subscription period, the customer must pay the subscription fees of the remaining months and return the modem. Pre-mature termination includes relocation of premise.
• xii. Streamyx bill must be paid before the due date to avoid any service suspension. During the suspension period, TM will continue to charge for the monthly subscription fee. RM10 reconnection fee will be charged upon service reactivation.
• xiii. Streamyx download and upload speed is guaranteed for local content access only. TM is not responsible for the low speed of either download or upload of international content access.
• xiv. Email account provided will be xxx@streamyx.com (minimum 3 characters, maximum 8 characters).

Additional Important Notes

• This package targeted only for DISABLED CITIZEN who registered under Social Welfare Department, Ministry of Women, Family and Community Development.
• Registration is available at TMpoint only.
• Upon registration, applicant must present the OKU identification card issued by Social Welfare Department, Ministry of Women, Family and Community Development to verify the status of DISABLED CITIZEN and submit a copy of OKU ID card.
• Applicants may send representative to TMpoint to register for the package on behalf him/her. Representative should present the OKU ID card & submit a copy of the card.
• The 1st bill received will include one month subscription fee (from the date of service activation) and an advance charge of the second month subscription fee.

Standard Packages

Streamyx package options

Catch up with the fast-moving world of broadband with our exciting packages. Bring the web’s rich multimedia content to life and enjoy that boost in connectivity, only with Streamyx!

Up to 4.0 Mbps broadband	Always Connected	Unlimited usage for a fixed rate	Wider Coverage

Package	Download speed	Upload speed	Monthly price
Streamyx 384kbps	384kbps	128kbps	RM20 for 10hrs - additional usage: 5 sen/min [without modem]
Streamyx 512kbps	512kbps	256kbps	RM44 for 60hrs - additional usage: 1 sen/min [without modem] RM66 [without modem] RM77 [with modem]
Streamyx 1.0Mbps	1.0Mbps	384kbps	RM88 [without modem] RM99 [with modem]
Streamyx 2.0Mbps	2.0Mbps	384kbps	RM188 [with modem]
Streamyx 4.0Mbps	4.0Mbps	512kbps	RM268 [with modem]

All packages feature a dynamic IP and are inclusive of 1 email account.

• Your Streamyx charges will be integrated into a single “Bil Telefon & Multimedia” bill.

Streamyx In-A-Box

An affordable and convenient DIY solution Great value doesn’t stop at our packages! With Streamyx-In-A-Box, you can knock off the installation fee as well. If you’ve opted for self-installation when you registered for a Streamyx package (with modem), we’ll send you everything you need in a box so you can set it up at your own convenience.
Inside the box, you'll find:

• 1 ADSL Ethernet modem.
• 1 Streamyx-In-A-Box Quick Guide.
• 1 Streamyx Self Installation CD set-up wizard.
• 1 RJ 45 cable.
• 1 ADSL splitter.
• 1 AC power supply adaptor.
• Warranty card.
• Phone cable.

Simply pop the CD into your computer for a step-by-step guide to setting up your hardware and software, including a comprehensive overview of the whole deal. And when you finish installation, it will automatically activates your Streamyx account online.
Please note:

• Streamyx-In-A-Box is available when you subscribe for the Streamyx 512k (with modem) and the Streamyx 1.0M (with modem) packages.
• 1 Streamyx-In-A-Box Quick Guide.
• Streamyx-In-A-Box is NOT available for online registrations.
• Normal installation fee will be waived.
• The account will be automatically activated 7 days after registration.
• For more information, please email us at help@tm.com.my.

Streamyx-In-A-Box is available at TMpoint and Clickers Authorized Service Outlets (CASO) nationwide. Just pick it up immediately at any one of these outlets. Alternatively we can courier it to you, for a charge of RM14 for Peninsular Malaysia and RM25 for East Malaysia. This fee will be included in your first bill.

Internet Services: Broadband

Enjoy a world of entertainment when you get connected to the World Wide Web with a variety of Internet services that we offer.
What is Streamyx Wireless? Streamyx Wireless is a wireless broadband service that provides Internet speed of up to 384 kbps via CDMA EVDO technology.
Why Streamyx Wireless is different?

• Wireless Coverage
  The service is suitable for any customer within the CDMA EVDO coverage where Streamyx service is not available
• Fixed Wireless Terminal (FWT) modem provided
  Package is inclusive of Fixed Wireless Terminal (FWT) modem.
• As easy as 1,2,3
  Plug in the FWT modem to any power source, switch it on and you can immediately start surfing your favourite websites.

Coverage Area

State	Streamyx Wireless Coverage Area
Central Region
Kuala Lumpur / MSC	Putrajaya, Cyberjaya, Sepang, Salak Tinggi, Brickfield, Petaling Jaya
Selangor	Batang Berjuntai, Banting, Sg Besi, Shah Alam, Keramat, Petaling Jaya, Damansara, Kapar, Klang, Melawati, Kuang, Sekinchan, Sungai Besar, Kajang, Bandar Baru Bangi, Port Klang, Kuala Kubu Baru, Rawang, Sungai Air Tawar, Ampang
Pahang	Mentakab, Bandar Muadzam Shah, Temerloh, Maran, Gambang, Pekan, Kumai, Tring, Kuantan, Fraser Hill, Jerantut, Kuala Rompin, Cherating, Pekan

State	Streamyx Wireless Coverage Area
Northern Region
Perlis	Kangar
Kedah	Alor Setar, Pendang, Jitra, Changloon, Bukit Selambau, Baling, Sg Petani, Gurun, Kuah, Tanjung Malai, Mahang, Sungai Kob, Kulim, Kuala Ketil, Sik, Kuala Nerang
Pulau Pinang	Air Itam, Bukit Mertajam, Georgetown, Tasek Gelugor
Perak	Ipoh, Sungkai, Trong, Brinchang, Malim Nawar, Lekir, Parit Buntar, Sungai Siput, Teluk Intan, Menglembu, Lenggong, Trolak, Selama, Changkat Jong, Bukit Larut
Kelantan	Kota Bharu, Pasir Mas, Chiku 3, Machang, Kuala Krai, Melor, Pasir Putih, Jeli, Gua Musang, Gual Ipoh
Terengganu	Ajil, Jertih, Kuala Berang, Jertih, Dungun, Kuala Terengganu, Kijal, Kenyir, Chukai, Marang

State	Streamyx Wireless Coverage Area
East Coast
Sarawak	Miri, Tanjung Lobang, Bukit Lambir Bintangor, Sri Aman, Temudok, Sebuyau Bintulu, Kuching, Serapi, Kanowit, Kapit, Singalang, Limbang, Siang Siang, Mukah, Serian, Saratok
Sabah	Kota Kinabalu, Papar, Telipok, Kinarut, labuan, Gadong, Kudat, Keningau, Tenom, Sandakan, Kg Paris, Tawau, Pamol Estate

State	Streamyx Wireless Coverage Area
Southern Region
Johor	Batu Pahat, Segamat, Bukit Gambir, Tangkak, Pagoh, Muar, Kluang, Kluang, Paloh, Pontian, Benut, Johor Bahru, Bukit Sening, Bandar Penawar, Kota Tinggi, Pengerang Sungai Rengit Tampoi, Ulu Tiram, Senai, Gunung Pulai, Pasir Gudang, Air Bemban, Air Hitam, Endau, Bukit Tinggi, Bukit Perlah, Chaah, Bukit Resam
Melaka	Masjid Tanah, Bukit Beruang, Selandar
Negeri Sembilan	Port Dickson, Seremban, Tampin, Kuala Pilah, Jelebu, Bukit Bemban, Bahau

Streamyx-In-A-Box is available at TMpoint and Clickers Authorized Service Outlets (CASO) nationwide. Just pick it up immediately at any one of these outlets. Alternatively we can courier it to you, for a charge of RM14 for Peninsular Malaysia and RM25 for East Malaysia. This fee will be included in your first bill.